For Student Success

Student Getting Started Guide

Welcome to Starfish®

Starfish provides an easy-to-access central location to connect with people and services at Upstate to help you stay on track to meet your education goals.

In Starfish, you can:

  • Create a profile to let your instructors and advisors know who you are and how to contact you.
  • Connect to people and services that can help you through My Success Network and Courses channels.
  • Send and receive important messages
  • Make appointments with key people in your Success Network including your instructors, advisors, and other support areas.
  • Stay on track with your personalized Dashboard
  • Request Help by Raising Your Hand

Get started with 3 quick steps

Step 1: Set up your profile

From the Login to StarFish link on the Welcome Page (Link above), enter your USC Upstate network login username and passwordstrong> to access Starfish. (This is the same username and password that gets you into your Upstate email.)

Expand the Navigation Menu by clicking on this icon in the upper left corner of the screen: Menu example

Click the down arrow to the right of your name, Arrow example then click Profile.

Make it easier for your instructors and advisors to get to know you and keep in touch by customizing your profile. Add a professional picture of yourself, your cell phone number, set up your preferences for appointment reminders. Your USC Upstate email address will automatically display. Just leave the info unchanged.

It is important to use your Upstate email account – check it regularly.

This is the place where you will receive important communication from the university and your faculty, advisors, and other support staff.

To receive text alerts on your academic progress, click on the small cell phone icon to the right of the “Alternate Email” box and follow the instructions to add your cell phone carrier.

Alternative Email
Text alert example

Step 2: Find Your Academic Advisor and Connect with Your Faculty using My Success Network

When you first log in to Starfish, you will see a page called “My Success Network”. This is your Starfish homepage.

After you create your profile, you can navigate back to My Success Network by clicking on My Success Network in the expanded left navigation menu.

My Success Network example

Your Success Network shows your assigned academic advisor, your current semester faculty/instructors, and links to important student services and websites.

Make an appointment with a person in your Success Network by clicking the down arrow to the right of their name.

Get Ready for Academic Advisement:

From your My Success Network page, locate your academic advisor’s name and click the three dots to the right of their name. Select “schedule” to make an appointment. If your advisor does not have available time, contact them by email to request instructions for booking an appointment. If you do not receive a response within 48 hours, please email for assistance.

Academic Advisement menu example

Click the down arrow beside Advising to select a type of advising appointment you need. Choose “General Advising Visit” or “Registration/Class Schedule” from the available options. Click Continue.

Your advisor’s available appointment times will display on the next screen. Click the radio button next to the time you want to select. Click Continue.

Review your selection, then click to confirm.

Your appointment will be sent to you as an Outlook appointment, and will show up on your Starfish dashboard.

Step 3: Stay on track

Expand the Navigation Menu by clicking on this icon in the upper left corner of the screen: Menu example

Click on the Dashboard link. Dashboard button example

Your Dashboard includes upcoming deadlines and appointments, Kudos and other important communications from your Success Network.

Make it your habit to check your Dashboard each day and/or each time you log in to Starfish.

Contact Us

Contact a Starfish Team Member:

Kim Purdy

Susannah Waldrop